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One of the quickest troubleshooting steps when PlantPredict starts behaving unexpectedly is to empty the cache and perform a hard reload. Especially right after a new deployment, your browser may still be holding on to older cached files that cause the application to behave incorrectly or perform poorly. Clearing those files lets the browser pull in the latest, correct files so the application works as expected. This guide uses Google Chrome, but the same general approach applies to other Chromium-based browsers such as Microsoft Edge.

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Step 1 — Open the Chrome Developer Console

There are several ways to open the Developer Console, which is part of what makes it feel more confusing than it needs to be. Any of the options below will work.

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Option 1

Press the F12 key to open the Developer Console. On some laptops you may need to hold the Fn key to activate F12. This is the fastest and most common way to open the console.

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Option 2

Open the Chrome menu (the three dots in the upper-right corner of the browser), then go to More tools → Developer tools.
Chrome menu navigation path to More tools then Developer tools

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Option 3

You can also use the keyboard combination Ctrl + Shift + I. This is handy if your keyboard does not have an F12 key or if you prefer shortcut combinations.

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Step 2 — Empty the Cache and Hard Reload

With the Developer Console open, click and hold (or right-click) the page refresh icon in your Chrome browser. A menu will appear with three reload options.
Chrome reload menu showing Normal Reload, Hard Reload, and Empty Cache and Hard Reload
Select Empty Cache and Hard Reload. The browser will refresh with a clean cache, and you are all set. It is that easy. Note that the reload menu only appears when the Developer Console is open. If you don’t see the three reload options, make sure the console is still open before clicking and holding the refresh icon.

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Bonus — Use the Developer Console for Troubleshooting

The Developer Console is one of the handiest tools when working with PlantPredict. It shows a lot of information about what the application is doing, including errors that aren’t visible through the user interface.
Chrome Developer Console with errors highlighted in red
If emptying the cache and doing a hard reload doesn’t resolve the issue, check the Developer Console for errors before reaching out to support@plantpredict.com. Including a screenshot of your Developer Console log along with the steps to reproduce the issue gives the support team valuable information and saves everyone time during troubleshooting.