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Important: Only Pending PlantPredict user accounts can be deleted. Any user account that has ever been activated can only be deactivated—not deleted.

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How to Deactivate a User

Deactivating a user requires Company Admin privileges. If you are not a Company Admin, contact your company admin or reach out to [email protected] to request admin access.
1

Access Company Admin Screen

Company Admins have a small gear icon near their name in the lower left corner of PlantPredict. Click this icon to access the Company Settings screen.
Admin gear icon
2

Select the User

Click on the name of the user you want to deactivate.
Click user name
3

Open Edit Profile

Click the Edit Profile button.
Edit Profile button
4

Set Account Status to Disabled

Change the Account Status dropdown to Disabled.
Set status to Disabled
5

Save Changes

Click Save Changes for the deactivation to take effect.
Save Changes button

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How to Reactivate a User

Follow the same steps as above, but set the Account Status to Active instead of Disabled.

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License Considerations

Only Active and Pending users count against your user license allocation. You can deactivate a user to free up a seat, which can then be assigned to another user.